We always like reading the letters that come in about individual examples of great customer service. We
thought you’d enjoy them too, so we’d like to share a selection of the letters and phone calls we've
received praising our drivers and staff. We’ll add more each month as we get them.
November 2011 - letter to the paper
January 2012 - driven with care
All the time! - relieved customers
January 2011 - please include on this page!
November 2011 - praise from tour manager
October 2011 - Buses always wait
October 2011 - exemplary driver
October 2011 - National Express feedback
November 2011 - driver coped well with illness
November 2011 - thanks for response
September 2011 - help in difficult times
August 2011 - open top memories
July 2011 - standards of driving
July 2011 - Telling all our friends about Park & Ride
July 2011 - choir has a great trip
July 2011 - all went to plan
July 2011 - Transition Day
June 2011 - professional manner
June 2011 - first coach holiday
June 2011 - praise from a bus man
June 2011 - praise from a parent
June 2011 - enjoying the ride
May 2011 - exceptional holidays
May 2011 - praise for manager
April 2011 - trip a success
April 2011 - Adventureland proves a real adventure
April 2011 - helpful and friendly
April 2011 - schoolchildren visit Scarborough
March 2011 - a "good run" on X46
March 2011 - excellent driving
February 2011 - vintage coach surprise
February 2011 - 'delightful' driver
February 2011 - exam woes
February 2011 - excellent driving
February 2011 - college bus driver
Some letters from year 6!
December 2010 - stranger to the area
December 2010 - "deserves a medal"
December 2010 - trip a "complete success"
December 2010 - team have enjoyable trip
December 2010 - a sample of 'thank you' comments
December 2010 - an email from a reader
November 2010 - unacceptable language dealt with
October 2010 - help for schoolchildren
October 2010 - getting to Bridlington safely
October 2010 - Destined to meet a tall dark stranger?
September 2010 - global recognition for EYMS
September 2010 - getting a family home to York
September 2010 - Freedom Festival thanks
August - helping with trips to the coast
August 2010 - moving away
August - A memorable visit to Portsmouth Navy Days
July 2010 - what an experience
July 2010 - thank you from Northern Ireland
July 2010 - lady is delighted with find
July 2010 - A Reverend writes in
July 2010 - a wonderful insight into Northern Spain
June 2010 - EYMS appreciated all over the world!
May 2010 - we missed our driver when he was on holiday!
April 2010 - "I've stopped telling people about Whitby Abby ... All I talk about now is Scarborough Park & Ride!"
March 2010 - coach driver is one of the team
March 2010 - Praise for EYC
February 2010 - A question we'd like to know the answer to
February 2010 - Praise for our Interchange staff
February 2010 - school bus in the snow
November 2009 - walking in a winter wonderland
Thank you to everyone who takes the time to write in to us. We always try to identify the driver or staff
member involved, pass on your thanks and let them know that their work has been appreciated.
If you experience exceptional customer service from any of our staff, please let us know. You can write
to our Customer Relations Officer at East Yorkshire Motor Services, 252 Anlaby Road, Hull, HU3 2RS, or
ring her on 01482 327142 during office hours. Alternatively, email
enquiries@eyms.co.uk.