Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and the elderly. Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn’t know here!

Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.

Please click on one of the questions to reveal its answer.

Travelling on the Bus

I’ve never travelled by bus before, what do I do?

Where can I get timetables from?

Can buses take wheelchairs?

Can I take a pushchair or pram on board the bus?

Can I take my dog with me on the bus?

Can I take my bike on the bus?

How do I find out about service changes?

How do I find out impartial bus information?

Why have a timetable if the bus doesn’t stick to it?

Can I smoke on the bus?

Can I eat and drink on the bus?

Can I use a mobile phone on the bus?

Can I use a personal stereo on the bus?

Why do EYMS drivers sometimes drive slowly or wait at stops where no-one wants to get on or off when all we want to do is get home as quickly as possible?

What happens if I see anti-social behaviour while on the bus?

I’ve left some property on the bus, who do I contact to get it back?

Tickets and Fares

Do I need to have the correct change?

Can young children travel free?

Where are the EYMS Travel Centres?

Why do fares go up and we see no improvements in services?

How can my son/daughter who is under 16 but looks older prevent the driver charging full adult fare?

Bus Issues

Is it 'greener' to take the bus than a car?

Why should I travel by bus, not car?

Couldn’t EYMS save money by using small buses at the less busy times such as off-peak and in the evenings and at weekends?

Why don’t bus drivers turn off the engine at every terminus stop?

Why can’t EYMS hire more staff instead of cancelling services?

If my bus breaks down why don’t you always send out another bus to replace it?

EYMS Information

How do I hire a coach or bus?

How do I book a coach holiday?

How can I make suggestions to EYMS?