"The driver made it safe for me"
We received a call recently from a Mum, praising one of our drivers. The lady's son has autism, and anything out of his ordinary routine can make him feel worried and frightened. The mother and son were travelling on one of our buses when a large lorry bumped the bus. The driver got out of the bus to deal with the situation, and then came back on board to reassure all the passengers and let them know what was happening, and then went out to check the bus before setting off again on his journey.
The mother was worried her son would be affected by the incident, but her son told her that he was ok because "the driver made it safe for me."
The mother wanted to ring to thank the driver, saying his actions and consideration were worth of praise.
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