We received praise for one of our drivers who was driving a National Express coach from London.
"I was on the coach from London Victoria to Mablethorpe when there was an incident [between two passengers]," says the correspondent. "The reason I am writing is to say the driver handled the whole thing excellently, his first thought was for the safety of the children on board, they were very close to where the incident took place. He then asked those involved to vacate the coach and rang the police. Though the perpetrator twice tried to assault him he kept cool and calm. His professionalism was superb and all of the remaining passengers arrived at their destinations safely. So a big thank you [to the driver] and well done in what could have been a very serious incident. I have been travelling on the National Express coach to London and back again a number of times of the past 14 years and this is my first experience of problems."
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