Why did the family cross the road?
We received a phone call from a man who had been a passenger on the bus when he witnessed "exemplary customer service" from the driver.
A family with young children had travelled on the bus to a local farm to have a day out looking at the animals. However, when getting off the bus they found they were the wrong side of a busy road from the farm. The driver noticed their difficulties in trying to cross, so put on a high visability jacket and got out the bus to stop the traffic to allow the family to cross in safety.
The man who called felt this was beyond the call of duty, and wanted the driver's actions to be recognised.
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