We've had a phone call from a lady who wished to praise the staff in our Hull Travel Centre.
The lady was in the Travel Centre when suddenly her wheelchair wheel exploded. She said there was "gunk" coming out of the wheel, but the Travel Centre staff were happy to clean everything up. The staff then helped her down to the bus, and into a place on the bus where she'd easily be able to get off the bus when her husband came to meet her at the end of her journey.
The lady said: "They were my heroes. I would have been stranded if it wasn't for their kindness."
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