A lady writes to say that a bus driver has given her partner the confidence to travel again.
"I am not in the habit of writing letters," she starts. "But just wanted to say how grateful we were yesterday to the driver of [one of your buses]. The driver was exceptionally helpful, courteous and polite. My invalid partner was so pleased with the help that we received that he has now got the enthusiasm to try and venture out again on the buses.
Would you please thank the driver and let him know his attitude to the public could not have been any better."
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