A lady has been in touch to thank one of our National Express drivers for the care they showed her elderly mother as she travelled between London and Felixstowe.
"I would like to say a huge thank you to the driver who looked after my mum, travelling on her own," she writes.
"My mum's phone wasn't working, and so your driver called me to tell me my mum was ok and let me speak to her. I was worried sick and so grateful to hear my mum was ok. Thank you so much!"
View more happy customers