"Effing and jeffing"
We had a call from a lady who wanted to praise a driver for how well he handled an extremely difficult situation.
A drunk and abusive man boarded the bus, damaging it and threatening the driver.
The lady said: "The driver was very patient, calm, but assertive when he needed to be. He did not shout at him, but remained professional, despite the drunk man effing and jeffing at him all the time."
View more happy customers