Calming influence

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 We had praise from a passenger who witnessed how well a driver handled a situation with a difficult passenger.

"This driver was a total star.  A passenger boarded the bus, and it quickly became apparent that he had mental health issues, and was being very disruptive.  The driver chose a safe place to stop the bus and persuaded the passenger to get off the bus with him.  The driver then stood outside with the man and managed to calm him down.  The driver then apologised to all of us on the bus, and told us he had called the police to help the gentleman.  He explained that he needed to stay with him until they arrived.  All the passengers were more than happy to wait, as the gentleman was obviously unwell."

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