Putting in a good word
We received a letter of praise from a customer who wanted to tell us how well one of our new drivers was doing.
"I would like to put in a good word about the driver, as he was one of the most cheerful, helpful drivers on that service. The weather was atrocious, and he could not have been more caring with the passengers, young and old. He asked passengers to be careful, waiting for them to sit down before moving, and he checked the bus's heater vents to se if warm air was coming out of them. He was just an altogether nice man, he started my day off in a good way."
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