Competence and professionalism on display

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Mr DM of Hornsea was caught in the traffic chaos caused by this winter's snow.  He said "It's quite difficult to offer reassurance and help to people in a situation in which tempers could easily fray but it was obvious to me that competence and professionalism shone through here.  I'd also like to mention your staff at the Interchange... they took the time to walk around, explaining the situation to individual groups of passengers....  the events of Friday demonstrate exactly why EYMS won its recent award - your approach to your passengers is first rate."

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