Beside the seaside
A passenger has written to us to praise our customer service. "I, like everyone, love the odd trip out to the seaside for fish and chips etc. I had previously used [another bus operator] to travel to the coast but the level of customer service they gave me was very bad; they were rude and unfriendly... I am wheelchair bound and find it difficult to use public transport. [Other bus operators] made me feel isolated and different when I got on their buses. I thought 'I can't go to the seaside now' but then a friend told me about EYMS Service 744 from York to Bridlington, so I thought I would give them a try. It was the first time I had used your buses. I noticed a real difference straight away. The EYMS driver was really warm/friendly and welcomed me on to the bus like I was a normal person, it was like I didn't have a disability. Also, I felt safe while we were on the main roads. The reason I am writing this is because... this is my nineth trip on the 744 service since June and everytime I get on EYMS drivers really WELCOME you on board with a smile... I hope EYMS wins big bus operator of the year again!".
Thanks very much, so do we! EYMS.
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