Going the extra mile
We received the following letter from a Tour Manager of another company who worked with us on some holidays, who wanted to praise one of our drivers:
"In the many years I have worked for the company there are only a handful of drivers you could give the accolade TRULY OUTSTANDING. [This driver] is without question in this category. Not only for the impeccable standard or his driving, but for the way he will always go the second mile to try and ensure the passengers have the best tour possible. He is kind, thoughtful and intelligent.
It would mean a great deal to me if you would contact his manager and thank [the driver] for his unstinting efforts to try and ensure that everyone has a good tour, which of course is a credit to East Yorkshire Coaches and to the benefit of [the lady's tour company]."
Thank you for your kind comments, and we've passed on your thanks, and ours, to the driver involved - EYMS
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