Complaint turns to compliment
Mr OD of Hull has written in to us to thank one of our Depot Managers for the response to an earlier complaint he had made.
Mr OD says: "It is with pleasure I respond to your letter. I would like to express my gratitude for both the quality of your service and the speed in which it has been received. I could not have asked for a better response to my complaint, and for this you have my thanks.
I must also express my appreciation of your goodwill gesture; I could not have expected such generosity and I am extremely grateful.
I finish by saying that my satisfaction with EYMS has been more than restored and I am glad to continue using such an exemplary service, with exemplary staff."
We do sometimes get things wrong, and we are always grateful if you can let us know where we have made mistakes, so we can put things right in future. We investigate and respond to all complaints that we receive, so please do get in touch if you have any problems on any of our buses. Hopefully, we can let you know why the problem occurred, and what we can do to solve it. EYMS
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