Lots of luggage
We recently received a letter from a lady who was travelling from Willerby.
She said she was boarding the bus with a lot of luggage and shopping, which she was struggling to get onto the bus. The driver helped her with all her cases and shopping, asked her about where she was going, and then helped her again when she got off the bus. She said as he was helping her off the bus, another gentleman also helped. The lady says this was "an indication of how one act of kindness can influence people and create a feeling of mutual concern and a caring approach. I appreciated this very much."
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