Happy Customers

We always like reading the letters that come in about individual examples of great customer service.

Here are a selection of the letters, emails, tweets and phone calls we've received praising our drivers and staff...


September 2018 - helping a vulnerable passenger

Bucket list

November 2017 - life's ambition fulfilled!


December 2016 - thanks for helping

A saint

May 2016 - could not wish for better


May 2016 - going the extra mile (no pun intended)

Lost kitty!

April 2016 - little girl reunited with teddy


February 2014 - Don't look a gift horse in the mouth.

Last Post

November 2013 - "best school trip driver"


November 2013 - thoughtful driver

Not the norm

September 2013 - exceptional customer service

It's snow joke

January (and then February) 2013 - praise in bad weather

In a pickle

April 2011 - Adventureland proves a real adventure

Coach ahoy!

August - A memorable visit to Portsmouth Navy Days

Never late

May 2010 - we missed our driver when he was on holiday!


April 2010 - "I've stopped telling people about Whitby Abby ... All I talk about now is Scarborough Park & Ride!"

Thank you to everyone who takes the time to write in to us. We always try to identify the driver or staff member involved, pass on your thanks and let them know that their work has been appreciated.

If you experience exceptional customer service from any of our staff, please let us know. You can write to our Customer Relations Officer at East Yorkshire, 252 Anlaby Road, Hull, HU3 2RS, or ring her on 01482 327142 during office hours. Alternatively, email enquiries@eyms.co.uk.