Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

I’ve never travelled by bus before, what do I do?

Can I use the bus in my wheelchair?

Can I use the bus with a pushchair or buggy?

Can I take a shopping trolley on the bus?

Can I take my dog or other animal with me on the bus?

Can I take my bike on the bus?

Can I smoke on the bus?

Can I eat and drink on the bus?

Can I use a mobile phone on the bus?

Can I listen to music on the bus?

Where can I catch the bus?

Nearly all our buses pick up and set down at all bus stops on their route. Bus stops are marked by a sign, which is on a pole, a shelter or a lamppost. Many bus stops have raised pavements, which make it easier for wheelchairs to get on board. Most stops also have timetables showing a list of departures from those stops, and stops in some cities have electronic boards showing the next buses to leave that stop. If the timetable case at your bus stop is vandalised, please contact us on 01482 327142 so we can fix it.

You can find your nearest bus stop using our Find My Bus tracker. Alternatively, ring BusLine on 01482 59 29 29 for advice on suitable bus stops in your area.

When the bus approaches your stop, please put your arm out to signal that you want the bus to stop, otherwise the driver may believe you are waiting for another bus and will drive on.

In some rural areas, or on larger housing estates, buses operate a hail and ride service. This means that you can board or alight the bus at any safe place on the route. If waiting for the bus in a hail and ride area, you should make sure you stand in a safe place, away from bends, parked cars and junctions. Make sure you stand somewhere visible, and signal to the driver clearly as the bus approaches. To find out if your bus route has hail and ride sections please ring BusLine on 01482 59 29 29.

Do you have CCTV on your buses?

Do I have to put my hand out to stop the bus?

I’m catching a bus at night – how will the driver see me at the bus stop?

How are buses heated?

Finding bus information

Bus problems

Fares and tickets

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips


Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.