Frequently Asked Questions
Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for
children and those new to the area.
Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter,
you may find something you didn't know here!
Please click on one of the questions to reveal its answer.
Yes, we have been using CCTV since 1998, and most of our buses are now fitted with CCTV cameras which capture images of both the road ahead and behind the bus, and the interior of the bus – including upstairs for double deck buses. The purpose of the CCTV cameras are to deter and identify crime or anti-social behaviour on our buses.
Footage is recorded and only downloaded and viewed when we need to investigate an incident, or if the police request it. We are not able to provide CCTV footage to third parties (other than the police), and only a limited number of people at EYMS are authorised to view the footage.
You can view EYMS’s CCTV Policy.
Additionally, see our leaflet on Help us
make your journey better (PDF, 242Kb, opens in new window)
Note: some of the documents on this page are in PDF format. In order to view a PDF you will
need Adobe Acrobat Reader.