Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

I’ve never travelled by bus before, what do I do?

Can I use the bus in my wheelchair?

Can I use the bus with a pushchair or buggy?

Can I take a shopping trolley on the bus?

Can I take my dog or other animal with me on the bus?

Can I take my bike on the bus?

Can I smoke on the bus?

Can I eat and drink on the bus?

Can I use a mobile phone on the bus?

Can I listen to music on the bus?

Where can I catch the bus?

Do you have CCTV on your buses?

Yes, we have been using CCTV since 1998, and most of our buses are now fitted with CCTV cameras which capture images of both the road ahead and behind the bus, and the interior of the bus – including upstairs for double deck buses. The purpose of the CCTV cameras are to deter and identify crime or anti-social behaviour on our buses.

Footage is recorded and only downloaded and viewed when we need to investigate an incident, or if the police request it. We are not able to provide CCTV footage to third parties (other than the police), and only a limited number of people at EYMS are authorised to view the footage.

You can view EYMS’s CCTV Policy.

Do I have to put my hand out to stop the bus?

I’m catching a bus at night – how will the driver see me at the bus stop?

How are buses heated?

Finding bus information

Bus problems

Fares and tickets

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips

Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.