Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

I’ve never travelled by bus before, what do I do?

Can I use the bus in my wheelchair?

Can I use the bus with a pushchair or buggy?

Can I take a shopping trolley on the bus?

Can I take my dog or other animal with me on the bus?

Can I take my bike on the bus?

Can I smoke on the bus?

Can I eat and drink on the bus?

Can I use a mobile phone on the bus?

Can I listen to music on the bus?

Where can I catch the bus?

Do you have CCTV on your buses?

Do I have to put my hand out to stop the bus?

Yes, as the bus is coming you should put your hand out to signal clearly to the bus driver that you want that bus to stop. At some bus stops there are several different bus services that go past, so if you do not signal the driver may assume you are waiting for another bus.

Even if no other buses go past your stop, you should still put out your hand, or the bus may not stop.

When waiting for a bus please make sure you stand in a safe place, which is clearly visible from the road. Signal to the driver in plenty of time. If you are lurking in the bus shelter hidden from view and only jump out to hail the bus at the last minute the driver may not have time to stop!

We do have a small number of bus stops where all our buses will stop if someone is waiting there, even if no one puts their hand out. These include the bus stop outside HERIB (Hull & East Riding Institute for the Blind) on Beverley Road in Hull, the bus stop near the Eye Hospital, and the main bus stop at Hull Royal Infirmary.

I’m catching a bus at night – how will the driver see me at the bus stop?

How are buses heated?

Finding bus information

Bus problems

Fares and tickets

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips

Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.