Frequently Asked Questions
Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for
children and those new to the area.
Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter,
you may find something you didn't know here!
Please click on one of the questions to reveal its answer.
Yes, as the bus is coming you should put your hand out to signal clearly to the bus driver that you want that bus to stop. At some bus stops there are several different bus services that go past, so if you do not signal the driver may assume you are waiting for another bus.
Even if no other buses go past your stop, you should still put out your hand, or the bus may not stop.
When waiting for a bus please make sure you stand in a safe place, which is clearly visible from the road. Signal to the driver in plenty of time. If you are lurking in the bus shelter hidden from view and only jump out to hail the bus at the last minute the driver may not have time to stop!
We do have a small number of bus stops where all our buses will stop if someone is waiting there, even if no one puts their hand out. These include the bus stop outside HERIB (Hull & East Riding Institute for the Blind) on Beverley Road in Hull, the bus stop near the Eye Hospital, and the main bus stop at Hull Royal Infirmary.
Additionally, see our leaflet on Help us
make your journey better (PDF, 242Kb, opens in new window)
Note: some of the documents on this page are in PDF format. In order to view a PDF you will
need Adobe Acrobat Reader.