Frequently Asked Questions
Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for
children and those new to the area.
Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter,
you may find something you didn't know here!
Please click on one of the questions to reveal its answer.
Buses do have heaters, although it can take some time to warm up the entire bus on very cold days. If you are too hot or too cold please speak to the driver, although bear in mind that a comfortable temperature to one person is too hot/cold for another! It is very difficult to heat a bus really effectively, as on a cold day every time the doors are opened the bus will lose heat, but modern buses do have more efficient heaters to try to overcome this.
Our buses do not have air conditioning, as air conditioning increases fuel consumption dramatically and is therefore very expensive. Also, sadly the Yorkshire weather is rarely warm enough for it to be needed! On hot days you can open the windows, but please be considerate of passengers around you who may end up sitting in a draft.
Additionally, see our leaflet on Help us
make your journey better (PDF, 242Kb, opens in new window)
Note: some of the documents on this page are in PDF format. In order to view a PDF you will
need Adobe Acrobat Reader.