Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

I’ve never travelled by bus before, what do I do?

Can I use the bus in my wheelchair?

All of our buses are low-floor, easy access buses, which are suitable for wheelchairs to travel on. They have ramps at the entrance which mean wheelchairs can easily get on board.

As you wait at the bus stop in your wheelchair, please signal clearly that you want the bus to stop. The driver will stop as close to the kerb as possible, and will ‘kneel’ the bus, if needed, to minimise the height between the bus and the kerb. The wheelchair ramp will then be lowered – in some cases, at stops with special raised pavements, the ramp may not be needed.

There is a space inside each bus where a wheelchair can be ‘parked’. These spaces can also be used by passengers' with buggies, although we only accept onto our buses buggies that can be folded, and if a wheelchair user wishes to board the bus the driver will ask the passenger with the buggy to fold it and put it into the luggage rack. The vast majority of our passengers are happy to do this, but unfortunately our drivers do not have the power to insist if the passenger refuses to fold the buggy.

Can I use the bus with a pushchair or buggy?

Can I take a shopping trolley on the bus?

Can I take my dog or other animal with me on the bus?

Can I take my bike on the bus?

Can I smoke on the bus?

Can I eat and drink on the bus?

Can I use a mobile phone on the bus?

Can I listen to music on the bus?

Where can I catch the bus?

Do you have CCTV on your buses?

Do I have to put my hand out to stop the bus?

I’m catching a bus at night – how will the driver see me at the bus stop?

How are buses heated?

Finding bus information

Bus problems

Fares and tickets

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips

Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.