Frequently Asked Questions
Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for
children and those new to the area.
Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter,
you may find something you didn't know here!
Please click on one of the questions to reveal its answer.
All of our buses are low-floor, easy access buses, which are suitable for wheelchairs to travel on. They have ramps at the entrance which mean wheelchairs can easily get on board.
As you wait at the bus stop in your wheelchair, please signal clearly that you want the bus to stop. The driver will stop as close to the kerb as possible, and will ‘kneel’ the bus, if needed, to minimise the height between the bus and the kerb. The wheelchair ramp will then be lowered – in some cases, at stops with special raised pavements, the ramp may not be needed.
There is a space inside each bus where a wheelchair can be ‘parked’. These spaces can also be used by passengers' with buggies, although we only accept onto our buses buggies that can be folded, and if a wheelchair user wishes to board the bus the driver will ask the passenger with the buggy to fold it and put it into the luggage rack. The vast majority of our passengers are happy to do this, but unfortunately our drivers do not have the power to insist if the passenger refuses to fold the buggy.
Additionally, see our leaflet on Help us
make your journey better (PDF, 242Kb, opens in new window)
Note: some of the documents on this page are in PDF format. In order to view a PDF you will
need Adobe Acrobat Reader.