Frequently Asked Questions
Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for
children and those new to the area.
Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter,
you may find something you didn't know here!
Please click on one of the questions to reveal its answer.
Yes, well-behaved dogs are welcome on the bus, as long as they are on a short lead and kept under control. Your dog will not be allowed on the bus if the driver believes it is dangerous, or if it is a ‘banned’ breed of dog. Only one dog is allowed per deck at any one time. You should also keep your dog off the bus seats.
Guide dogs or assistance dogs that are accompanying registered disabled people, and small dogs that can be safely carried on the owner’s lap, can use the bus free of charge. Bigger dogs are charged a standard dog fare.
If you bring your dog onto the bus you are responsible for its behaviour, and are liable for any damage, loss of injury it causes.
Birds in cages, cats and other small animals that can be carried on a passenger’s lap can travel free of charge, although they will only be carried if they are under control.
Additionally, see our leaflet on Help us
make your journey better (PDF, 242Kb, opens in new window)
Note: some of the documents on this page are in PDF format. In order to view a PDF you will
need Adobe Acrobat Reader.