Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

I’ve never travelled by bus before, what do I do?

Can I use the bus in my wheelchair?

Can I use the bus with a pushchair or buggy?

Can I take a shopping trolley on the bus?

Can I take my dog or other animal with me on the bus?

Yes, well-behaved dogs are welcome on the bus, as long as they are on a short lead and kept under control. Your dog will not be allowed on the bus if the driver believes it is dangerous, or if it is a ‘banned’ breed of dog. Only one dog is allowed per deck at any one time. You should also keep your dog off the bus seats.

Guide dogs or assistance dogs that are accompanying registered disabled people, and small dogs that can be safely carried on the owner’s lap, can use the bus free of charge. Bigger dogs are charged a standard dog fare.

If you bring your dog onto the bus you are responsible for its behaviour, and are liable for any damage, loss of injury it causes.

Birds in cages, cats and other small animals that can be carried on a passenger’s lap can travel free of charge, although they will only be carried if they are under control.

Can I take my bike on the bus?

Can I smoke on the bus?

Can I eat and drink on the bus?

Can I use a mobile phone on the bus?

Can I listen to music on the bus?

Where can I catch the bus?

Do you have CCTV on your buses?

Do I have to put my hand out to stop the bus?

I’m catching a bus at night – how will the driver see me at the bus stop?

How are buses heated?

Finding bus information

Bus problems

Fares and tickets

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips


Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.