Frequently Asked Questions
Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for
children and those new to the area.
Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter,
you may find something you didn't know here!
Please click on one of the questions to reveal its answer.
It’s easy to find out when your bus runs, simply find the timetable on our Timetable Search or pick up a paper copy.
To find the right leaflet, look at the front of the timetable. If you already know which bus service you want, the service numbers are shown at the top. If you aren’t sure which bus you need, the main places the bus calls at are also shown on the front, so scan through the leaflet covers to see which one you need. If in doubt, give BusLine a ring on 01482 59 29 29.
The date the timetable was last changed is shown in the top left hand corner of the leaflet. If you want to check your paper timetables are all up to date you can check the date on the front cover of the timetable with the PDF version on the timetable available on this website.
If there’s a wheelchair symbol on the front cover of the timetable it means that buses on this route are low floor, easy access buses suitable for wheelchairs.
Inside the timetable you’ll find the times of the buses. This is often split into weekday, Saturday and Sunday buses, so make sure you’re looking at the right section for the day you want to travel.
The timetable is also split up into separate directions, so decide which direction you need to travel.
Find the place you are travelling from in the list of place names on the left hand side. Only the main places the bus calls at (called timing points) are shown, as there can be hundreds of individual bus stops on a route. Buses will stop at any bus stop on the route, but if it isn’t listed on the timetable you will need to look at the first timing point listed before it.
Next to the location are all the times the bus will call at that point. Look across to find the time of the bus you want. At the top of the column it will say the bus number you need. There may also be a code, for instance ‘NS’. If there is a code for your journey, check the codes box to see what the code means. In this case, ‘NS’ means that journey does not run on a Saturday. Always make sure you check carefully in case a code affects your journey.
To see when the bus arrives at your destination, follow the column downwards until it is level with the location you are travelling to.
Nearly all timetables also show a map of the route, showing landmarks along the route. If you aren’t familiar with the area, this should give you an idea about where to get on and off the bus. You can also use our Find My Bus tracker to see bus stops.
If in doubt about anything, give BusLine a ring on 01482 59 29 29. They’re open Mon-Sat, 8am-6pm.
Additionally, see our leaflet on Help us
make your journey better (PDF, 242Kb, opens in new window)
Note: some of the documents on this page are in PDF format. In order to view a PDF you will
need Adobe Acrobat Reader.