Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Where can I get bus timetables from?

How do I find out about service changes?

How do I find out national bus information?

How do I read a bus timetable?

What can I do at the EYMS Travel Centres?

EYMS has two main Travel Centres in the region, plus a number of smaller outlets.

Hull Travel Centre is based in Hull Paragon Interchange. You can find it at the start of the bus concourse, opposite the desks where you can buy train tickets. It’s open Monday to Saturday, 8.30am until 5.00pm. You can pick up a timetable leaflet, ask for advice on bus travel, book East Yorkshire Coaches holidays and day trips, top up your credit on an EYMS discount card, pay bills via PayPoint, book National Express coach travel, book National Holidays coach holidays or collect lost property. You can also contact the Travel Centre through our Lost Property line, 01482 325679.

Scarborough Travel Centre is based in Scarborough Rail Station, alongside the advance train ticket sales desks. It’s open 9.30am until 4.30pm, Monday to Saturday (closed 1.00pm-1.30pm). You can pick up a timetable leaflet, ask for advice on bus travel, book East Yorkshire Coaches holidays and day trips, top up your credit on an EYMS discount card, book National Express coach travel or book National Holidays coach holidays.

Beverley Travel Centre is based at the Bus Station at Sow Hill. It’s open 12.30pm-2.30pm on Mondays, and 11.30am-2.30pm Tuesday-Friday. You can pick up a timetable leaflet, ask for advice on bus travel, book East Yorkshire Coaches holidays and day trips, book National Holidays coach tours or collect lost property. Please note, holiday payments must be made with cash or cheque, as no debit/credit card facilities are available.

Elloughton Travel Centre is based at the EYMS Depot on Stockbridge Road. It’s open Monday to Friday, 10.15am-2.15pm (closed noon-1pm). You can pick up a timetable leaflet, ask for advice on bus travel, book East Yorkshire Coaches holidays and day trips, top up your credit on an EYMS discount card or collect lost property. Please note, holiday payments must be made with cash or cheque, as no debit/credit card facilities are available.

Hornsea Travel Centre is based at the EYMS Depot on Cliff Road. It’s open Monday to Friday, 9.30am-2.30pm (closed noon-1.00pm). You can pick up a timetable leaflet, ask for advice on bus travel or collect lost property.

Withernsea Travel Centre is based at the EYMS Depot on Bannister Street. It’s open Monday to Friday, 9.30am-2.30pm (closed noon-1.00pm). You can pick up a timetable leaflet, ask for advice on bus travel, book East Yorkshire Coaches holidays and day trips, book National Holidays coach holidays or collect lost property.

Bus problems

Fares and tickets

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips


Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

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