Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Bus problems

Help! I’ve left something on the bus, what do I do?

What happens if I see anti-social behaviour while on the bus?

How can I give feedback or suggestions about your bus services?

We’re always keen to hear feedback from our passengers, so if you have a suggestion for a new route, would like to comment on a particular service or have an issue with any of our journeys please use our customer feedback form. If you are contacting us regarding a particular journey, please make sure you include as much information as possible, including the time, direction, where you got on and off the bus, and the service number. Alternatively, if you’d rather speak to someone in person, you can contact the Customer Relations Officer on 01482 327142 during office hours.

You can see some of the feedback we have received on our Happy Customers page.

If you simply want some advice or have a question on our services, give BusLine a ring on 01482 59 29 29, open Mon-Sat, 8am-6pm.

How do you investigate complaints?

Why is my bus late?

Why is my bus waiting at a station or a stop?

Why don’t you use a smaller bus on quieter journeys?

Why can’t you put a bigger bus on this busy journey?

Why doesn’t the driver turn off the engine at every stop to save fuel?

I was running to the bus stop but the bus left without me. Why?

Fares and tickets

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips

Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.