Frequently Asked Questions
Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for
children and those new to the area.
Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter,
you may find something you didn't know here!
Please click on one of the questions to reveal its answer.
We’re always keen to hear feedback from our passengers, so if you have a suggestion for a new route, would like to comment on a particular service or have an issue with any of our journeys please use our customer feedback form. If you are contacting us regarding a particular journey, please make sure you include as much information as possible, including the time, direction, where you got on and off the bus, and the service number. Alternatively, if you’d rather speak to someone in person, you can contact the Customer Relations Officer on 01482 327142 during office hours.
You can see some of the feedback we have received on our Happy Customers page.
If you simply want some advice or have a question on our services, give BusLine a ring on 01482 59 29 29, open Mon-Sat, 8am-6pm.
Additionally, see our leaflet on Help us
make your journey better (PDF, 242Kb, opens in new window)
Note: some of the documents on this page are in PDF format. In order to view a PDF you will
need Adobe Acrobat Reader.