Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Bus problems

Help! I’ve left something on the bus, what do I do?

Try not to leave things on the bus! But if you do, don’t panic. Any items that are handed in, or that are found by our staff, are logged and sent to one of our depots, so we can often reunite lost items with their owners.

If you realise soon after leaving the bus that you’ve left something behind, ring BusLine on 01482 59 29 29. They may be able to contact our driver through the radio to check if the item is still on board.

If you don’t realise you’ve lost something until later, you should ring our Hull Travel Centre on 01482 325679, or our Scarborough Depot on 01723 507081 if you’ve been on a Scarborough & District bus. Please be aware that if your item was lost on one of our outer depot buses, it may take a couple of days to make its way to the lost property store, so if it’s not there when you first ring, try again in a few days.

Once handed in, we check lost property to see what it is and log it. Anything perishable, such as food, is disposed of straight away, so try not to leave your sandwiches on the bus! We keep lost property for four weeks. After this time it’s disposed of, or items with any value are given to charity.

If you find someone else’s lost property on the bus, please hand it in to the driver.

What happens if I see anti-social behaviour while on the bus?

How can I give feedback or suggestions about your bus services?

How do you investigate complaints?

Why is my bus late?

Why is my bus waiting at a station or a stop?

Why don’t you use a smaller bus on quieter journeys?

Why can’t you put a bigger bus on this busy journey?

Why doesn’t the driver turn off the engine at every stop to save fuel?

I was running to the bus stop but the bus left without me. Why?

Fares and tickets

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips


Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.