Frequently Asked Questions
Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for
children and those new to the area.
Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter,
you may find something you didn't know here!
Please click on one of the questions to reveal its answer.
EYMS only has a finite amount of double deck buses, so at certain busy times of day, when all our vehicles are out, we have to use smaller buses on some routes. We are committed to investing in new buses, but buying five new double decker buses wouldn’t give much change out of a million pounds, so there are limits to how many new buses we can afford. However, we have invested almost £60 million in new buses and coaches since EYMS was privatised in 1987.
Additionally, some routes, especially in rural areas or on housing estates, have tight turns or narrow roads where we can only use smaller buses.
Another thing to consider is the type of passengers who use the service. Although a double decker bus can carry more people overall, half of the people on the bus have to climb the stairs to the top deck. If the majority of passengers are elderly, infirm, have lots of luggage or are travelling with small children, a single deck bus can actually give more people a chance of a seat, as all the seats are easily accessible without climbing stairs, and there are more seats downstairs on a big single deck bus than downstairs on a double deck bus.
Additionally, see our leaflet on Help us
make your journey better (PDF, 242Kb, opens in new window)
Note: some of the documents on this page are in PDF format. In order to view a PDF you will
need Adobe Acrobat Reader.