Frequently Asked Questions
Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for
children and those new to the area.
Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter,
you may find something you didn't know here!
Please click on one of the questions to reveal its answer.
Our drivers are asked to turn off the bus’s engine if they are stopped for several minutes, and many of our newer buses will automatically shut down the engine after a few minutes to prevent wasting fuel.
However, if a bus is expected to be stopped for just a couple of minutes whilst the driver changes the destination blind and sets up the ticket machine, it is not necessary for him to shut down the engine for that short time. To turn off the engine can actually use as much fuel and produce more emissions than leaving it on, as an engine is not as efficient for the first few minutes after it has started.
Also, on a very cold day the driver may keep the engine on so that the heating on the bus stays on to keep the passengers warm.
Additionally, see our leaflet on Help us
make your journey better (PDF, 242Kb, opens in new window)
Note: some of the documents on this page are in PDF format. In order to view a PDF you will
need Adobe Acrobat Reader.