Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Bus problems

Help! I’ve left something on the bus, what do I do?

What happens if I see anti-social behaviour while on the bus?

How can I give feedback or suggestions about your bus services?

How do you investigate complaints?

Why is my bus late?

Why is my bus waiting at a station or a stop?

Why don’t you use a smaller bus on quieter journeys?

Why can’t you put a bigger bus on this busy journey?

Why doesn’t the driver turn off the engine at every stop to save fuel?

Our drivers are asked to turn off the bus’s engine if they are stopped for several minutes, and many of our newer buses will automatically shut down the engine after a few minutes to prevent wasting fuel.

However, if a bus is expected to be stopped for just a couple of minutes whilst the driver changes the destination blind and sets up the ticket machine, it is not necessary for him to shut down the engine for that short time. To turn off the engine can actually use as much fuel and produce more emissions than leaving it on, as an engine is not as efficient for the first few minutes after it has started.

Also, on a very cold day the driver may keep the engine on so that the heating on the bus stays on to keep the passengers warm.

I was running to the bus stop but the bus left without me. Why?

Fares and tickets

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips

Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.