Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Bus problems

Fares and tickets

Do I need to have the correct change?

No, we don’t need you to have the exact money for your fare. However, if you know what the fare is it would be helpful if you have the correct change, as this reduces the time the bus has to wait at your stop, and means the bus can keep to time better.

Our drivers will give change where it’s available, but they can run out of coins at busy times. If the driver has no change they will give you an ‘IOU’ ticket. You can redeem this with the driver at the end of your journey, if enough change is available then, or you can take it in to any of our Travel Centres. You can also redeem it on any of our buses, if change is available. Alternatively, you can use it as part payment towards a fare on a future journey.

Do children have to pay bus fares?

How can I save money on my bus fares?

I’m only 15 but look older, how can I prove I’m eligible for child fares?

Can I use a weekly or day rover ticket as part-payment towards a longer journey?

Why do I need to keep my bus ticket once I’ve got on the bus?

Can I use my return ticket to travel over two days?

How do I use my concessionary travel pass?

What’s a Team Ticket?

What’s a family ticket?

What are Nightowl Fares?

How much will my journey cost?

How do you calculate your fares?

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips


Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.