Frequently Asked Questions
Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for
children and those new to the area.
Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter,
you may find something you didn't know here!
Please click on one of the questions to reveal its answer.
No, we don’t need you to have the exact money for your fare. However, if you know what the fare is it would be helpful if you have the correct change, as this reduces the time the bus has to wait at your stop, and means the bus can keep to time better.
Our drivers will give change where it’s available, but they can run out of coins at busy times. If the driver has no change they will give you an ‘IOU’ ticket. You can redeem this with the driver at the end of your journey, if enough change is available then, or you can take it in to any of our Travel Centres. You can also redeem it on any of our buses, if change is available. Alternatively, you can use it as part payment towards a fare on a future journey.
Additionally, see our leaflet on Help us
make your journey better (PDF, 242Kb, opens in new window)
Note: some of the documents on this page are in PDF format. In order to view a PDF you will
need Adobe Acrobat Reader.