Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Bus problems

Fares and tickets

Do I need to have the correct change?

Do children have to pay bus fares?

How can I save money on my bus fares?

Buying single tickets every time you travel? You could be saving money!

Travelling on more than one journey? Save money by buying a day return ticket from the bus driver, or a 24 hour ticket from the EYMS Buses app.

Travel a lot? We have weekly tickets available on the bus, or weekly and 30 day tickets available from the EYMS Buses app.

16-18 years old? Save 20% on single and return fares.

5-15 years old? Ask for a child fare, it’s about half an adult fare.

Under 5 years old? You can travel free!

At a local university or college? Check out our Student Pages to find out how to save money.

Travelling with a group of people? Save money with our Family Tickets or Team Tickets!

Travelling after 7pm? Save money with our Nightowl fares!

I’m only 15 but look older, how can I prove I’m eligible for child fares?

Can I use a weekly or day rover ticket as part-payment towards a longer journey?

Why do I need to keep my bus ticket once I’ve got on the bus?

Can I use my return ticket to travel over two days?

How do I use my concessionary travel pass?

What’s a Team Ticket?

What’s a family ticket?

What are Nightowl Fares?

How much will my journey cost?

How do you calculate your fares?

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips

Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.