Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Bus problems

Fares and tickets

Do I need to have the correct change?

Do children have to pay bus fares?

How can I save money on my bus fares?

Paying the full price every time you travel? You could be saving money!

16-18 years old? Save 20% on single and return fares with our Go Card.

5-15 years old? Ask for a child fare, it’s about half an adult fare. You can also save even more by using one of our 10% Discount Cards.

Under 5 years old? You can travel free!

At a local university or college? Check out our Student Pages to find out how to save money.

Travel every day? Save money with one of our weekly tickets.

Don’t travel every day, or make different journeys? Save money on single and return fares with our 10% Discount Card.

Travelling with a group of people? Save money with our Family Tickets or Team Tickets!

Travelling after 7pm? Save money with our Nightowl fares!

I’m only 15 but look older, how can I prove I’m eligible for child fares?

Can I use a weekly or day rover ticket as part-payment towards a longer journey?

Why do I need to keep my bus ticket once I’ve got on the bus?

Can I use my return ticket to travel over two days?

How do I use my concessionary travel pass?

What’s a Team Ticket?

What’s a family ticket?

What are Nightowl Fares?

How do I apply for your cards online?

How much will my journey cost?

How do you calculate your fares?

I’ve lost my EYMS Discount Card! What do I do?

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips


Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.