Frequently Asked Questions
Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for
children and those new to the area.
Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter,
you may find something you didn't know here!
Please click on one of the questions to reveal its answer.
If you’re nearing the age of 16, or look like you could be, you’ll need to carry some sort of photo ID to prove you don’t have to pay the full adult fare.
We realise it’s not always practical to carry around a passport, so we offer a letter of authority from the company to prove you’re eligible for child fares.
To get a letter, you need to send a passport photograph, along with a copy of your birth certificate, to the Customer Relations Officer, EYMS, 252 Anlaby Road, Hull, HU3 2RS. We recommend you send a copy, rather than the original, as we cannot take responsibility for lost documents. Alternatively, you can drop in to our Head Office on Anlaby Road. Please check our opening times before visiting. Once we’ve received the copy of your birth certificate we’ll send you a letter that can be shown to the driver confirming that you’re entitled to child fares until your 16th birthday. The letter will have an expiry date and your photograph on, so no one else can use it.
Once you reach 16 you will have to pay full fare, but you can apply for our Go Card to give you 20% off single and return fares.
Additionally, see our leaflet on Help us
make your journey better (PDF, 242Kb, opens in new window)
Note: some of the documents on this page are in PDF format. In order to view a PDF you will
need Adobe Acrobat Reader.