Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Bus problems

Fares and tickets

Do I need to have the correct change?

Do children have to pay bus fares?

How can I save money on my bus fares?

I’m only 15 but look older, how can I prove I’m eligible for child fares?

Can I use a weekly or day rover ticket as part-payment towards a longer journey?

Why do I need to keep my bus ticket once I’ve got on the bus?

Can I use my return ticket to travel over two days?

How do I use my concessionary travel pass?

EYMS do not run the concessionary travel scheme, and so we have to follow the conditions set by local authorities. As we run buses in several different local authority areas, the times when you can use your concessionary pass to travel free will vary depending on where you board the bus.

The national scheme allows concessionary passholders to travel free on our buses anywhere in England from 9.30am until 11.00pm Monday to Friday, and at any time on Saturday, Sunday or bank holidays.

Some local councils allow their residents to travel earlier, e.g. from 9.00am, or even at any time of day. Please contact the authority who issued your pass to see what their rules are, or ring BusLine on 01482 59 29 29 for advice. Local authorities can also advise on their rules for disabled and companion passes.

Nearly all our bus services allow you to use your concessionary passes to travel free, subject to normal conditions. However, some services which are designated as ‘tourist’ services (for instance, our open top buses and Moors Explorer), or Park & Ride services, do not allow free travel with concessionary passes. However, these services often have a cheaper concessionary ticket available on production of a valid pass.

Our ticket machines are fitted with special readers that can electronically identify the chip in your pass. When you board the bus, please place your pass on the ‘target’ on the driver’s ticket machine. Once the machine has beeped, and the green light comes on, the driver will invite you to take a seat. Please remember to pick up your pass from the machine. You do not need to take a ticket.

Although in some areas you can only catch a bus after 9.30am, this refers to the time at your bus stop. So if a bus which is scheduled to reach your bus stop at 9.27am is running five minutes late due to heavy traffic, you will still be able to use this bus as it will be after 9.30am when you board.

What’s a Team Ticket?

What’s a family ticket?

What are Nightowl Fares?

How much will my journey cost?

How do you calculate your fares?

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips


Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.