Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Bus problems

Fares and tickets

Do I need to have the correct change?

Do children have to pay bus fares?

How can I save money on my bus fares?

I’m only 15 but look older, how can I prove I’m eligible for child fares?

Can I use a weekly or day rover ticket as part-payment towards a longer journey?

Why do I need to keep my bus ticket once I’ve got on the bus?

Can I use my return ticket to travel over two days?

How do I use my concessionary travel pass?

What’s a Team Ticket?

A Team Ticket is a ticket that allows up to four people to travel together on a certain route, or in a certain area. For example, our Hull Plus Team Ticket allows 4 people to travel together within Hull, Anlaby, Cottingham, Hessle and Willerby. The people travelling can be adults or children, and although everyone travelling on the ticket has to travel together, you don’t necessarily need to have four people – you can travel with three, or even two. They’re ideal for going out with friends or family. You can buy a Team Ticket from the driver.

To find out about what Team Tickets are available, see our Fares & Tickets page.

What’s a family ticket?

What are Nightowl Fares?

How much will my journey cost?

How do you calculate your fares?

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips


Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.