Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Bus problems

Fares and tickets

Do I need to have the correct change?

Do children have to pay bus fares?

How can I save money on my bus fares?

I’m only 15 but look older, how can I prove I’m eligible for child fares?

Can I use a weekly or day rover ticket as part-payment towards a longer journey?

Why do I need to keep my bus ticket once I’ve got on the bus?

Can I use my return ticket to travel over two days?

How do I use my concessionary travel pass?

What’s a Team Ticket?

What’s a family ticket?

What are Nightowl Fares?

How do I apply for your cards online?

How much will my journey cost?

Most of our single, return and weekly fares are calculated between two points, e.g. Driffield to Beverley. This means you are only paying for the distance you are travelling.

We also have some discount day and weekly tickets available for people travelling within certain areas.

To find out the best ticket option for you take a look at our Fares & Tickets page, or give BusLine a ring on 01482 59 29 29. Our bus drivers are also able to give advice on fares.

Don’t forget we have 10% Discount Cards available for everyone that give you money off single and return fares, plus special discounts for young people and students.

How do you calculate your fares?

I’ve lost my EYMS Discount Card! What do I do?

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips

Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.