Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Bus problems

Fares and tickets

Do I need to have the correct change?

Do children have to pay bus fares?

How can I save money on my bus fares?

I’m only 15 but look older, how can I prove I’m eligible for child fares?

Can I use a weekly or day rover ticket as part-payment towards a longer journey?

Why do I need to keep my bus ticket once I’ve got on the bus?

Can I use my return ticket to travel over two days?

How do I use my concessionary travel pass?

What’s a Team Ticket?

What’s a family ticket?

What are Nightowl Fares?

How do I apply for your cards online?

How much will my journey cost?

How do you calculate your fares?

I’ve lost my EYMS Discount Card! What do I do?

If your EYMS Discount Card is lost or stolen simply ring BusLine on 01482 59 29 29. They will hotlist your old card, so that any credit on the card can’t be used by anyone who finds it (or the person who stole it). We’ll transfer your balance across to a new card (minus a small admin fee), and we’ll send your new card out to you.

If your card is stolen and you can provide us with a valid crime reference number we’ll waive the admin fee.

Please call us as soon as you find out your card is missing, as we can only transfer across the credit balance at the time you report the card missing.

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips


Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.