Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Bus problems

Fares and tickets

Buses and you

Is taking the bus the ‘green’ option?

Why should I get the bus?

I’ve just been on one of your hybrid buses – what’s a hybrid bus?

A hybrid bus in one that takes its power from more than one source - so in the case of our diesel-electric hybrid buses, the power comes from the traditional diesel engine and a battery.

In a normal bus, when the driver presses the brake pedal the vehicle is slowed down by friction between the brake disc and pad. This generates energy which is lost as heat. In a hybrid bus, brake energy is ‘captured’ and stored in the batteries for later use.

Also, the diesel engine isn’t actually connected to the wheels of the bus. The engine powers a generator, which generates electricity which can either charge the batteries or power the road wheels. This means the engine can run in its most efficient operating range all the time, i.e. in its ‘sweet spot’. This means better fuel consumption. EYMS buses cover about 9 million miles a year, using 6 million litres of fuel, so any saving is welcome. And hybrids can bring fuel savings of up to 30%!

Hybrid buses are also great for passengers. There is no gearbox on a hybrid bus, which means no gear changes, so the ride is smoother and more comfortable than on a standard bus. As the engine is always operating efficiently, hybrid buses tend to be quieter than normal buses too, so you’ll have a more relaxing journey.

Our hybrid buses are also great for the environment. They produce 30% fewer emissions than standard buses, helping the air quality for us all.

EYMS has ten double deck hybrid buses. They’re all low-floor, easy access buses, so they can easily be used by people in wheelchairs or with pushchairs, or by those with limited mobility.

A hybrid bus costs over £100,000 more than a standard double deck bus. Our ten hybrid buses were partly funded by the government’s ‘Green Bus Fund’, which contributed to the cost.

Each bus will travel almost 60,000 miles each year, saving over 9,000 litres of fuel each. That means that across the batch of ten buses up to 240 tonnes of CO2 will be saved each year.

We use our hybrid buses in Hull, because they work best in stop-start city traffic. You can most often see them on our cross-city Service 57, which runs from ASDA Bilton to Hessle Square, although they do run on other routes too.

Look out for our hybrid buses – they’re in our standard burgundy livery, but with special green ‘flashes’ on the front and sides. We hope you enjoy riding on these buses!

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips


Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.