Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Bus problems

Fares and tickets

Buses and you

Becoming a bus driver

How do I become a bus driver?

What training do your drivers have?

All our drivers are highly trained in bus and coach operation by our award-winning training department, EYMS Bus & Coach Training.

If a new recruit does not have a PCV (bus/coach) licence, they are given intensive training, usually taking at least eight weeks. They must pass an initial qualification before being able to drive professionally, which has five tests. The driver must pass a theory test, a hazard perception test and a practical driving test, plus two Driver CPC (Certificate of Professional Competence) theory and practical tests.

Even once they’ve passed all five tough mandatory tests, there is still more training to come, as the new driver is given training on our ticket machines and other systems, familiarisation training on our various different types of vehicles, plus specialist customer care and disability awareness training.

Finally, the driver is released to their depot from our training school. Even now, the new driver is still in training, as they undergo route learning for all the different services they may need to drive. Next, they spend some time observing an experienced driver, who acts as their mentor. Finally, the newly qualified driver is allowed to drive the routes themselves, but with their mentor on-board as an observer. Once the mentor believes the new driver is ready, they can begin driving solo.

However, this is not the end of their training. For drivers to keep their professional licence, they must undertake CPC Periodic Training. This means that they must complete 35 hours of training every five years. This training can be based around their driving skills, for example defensive driving, safe and fuel efficient driving or vehicle reversing operations, or it can be more classroom based, such as customer care and disability awareness, drivers’ hours and tachograph regulations, health and safety, manual handling or driver safety checks.

Our drivers also keep their skills up-to-scratch through continual learning when new routes come in or if we put a new kind of vehicle into service, plus occasional company-wide training programmes for innovations such as new ticket machines.

EYMS Bus & Coach Training offer training courses, including the Driver CPC, to external companies and individuals. To find out more check out our Training pages.

I want to drive a bus! How do I get my licence?

Hiring a coach or bus

Coach holidays and day trips


Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.