Frequently Asked Questions

Hopping on and off the bus is something many of us take for granted, but for some first-time bus users the experience can be an overwhelming one, especially for children and those new to the area.

Our FAQs are designed to tell you everything you need to know about using our buses. Whether you’re new to our buses or a daily commuter, you may find something you didn't know here!

Please click on one of the questions to reveal its answer.

Travelling on the bus

Finding bus information

Bus problems

Fares and tickets

Buses and you

Becoming a bus driver

Hiring a coach or bus

Coach holidays and day trips

Do you organise coach holidays?

Do you run day trips?

How do I book at coach holiday with you?

You can see our full range of coach holidays in our brochure, which is available from our Travel Centres, selected travel agents, or by requesting a copy be sent out to you.

There are various ways to book your holiday. You can ring Booking Line on 01482 222 444. They’re open daily, 8am-8pm. Alternatively, call in at one of our Travel Centres.

What sort of hotels do you use for your coach holidays?

If I go on one of your coach holidays will I be charged for excursions?

If I go on one of your coach holidays to the Continent how will we get there?

Do you have early payment discounts on your coach holidays?

I’m going on one of your holidays – where will the coach pick me up from?

I like sitting near the back of the coach. Can I reserve a seat on one of your coach holidays?

I want to book a holiday for a large group. Can I have a discount?


Additionally, see our leaflet on Help us make your journey better (PDF, 242Kb, opens in new window)

Note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader.