Top-up cards are changing

Published on

 From the end of October, we'll be getting new ticket machines, complete with contactless technology.

This means that from the last weekend in October, we'll no longer be able to accept top-up cards on the bus - including 10% Discount Cards, Student Discount Cards and Go Cards.

You can keep using your card to pay for fares until 26 October, but we won't be taking any further top-ups on cards from 15 October.

If you have one of these cards, please read on to find out about great new offers that we're bringing in to replace these cards.

Go Card & Student Discount Cards

16 to 18 year olds can now get 20% discount without a card.  Just show your school or college ID card on the bus when you buy your single or return ticket, and you'll get it with 20% off.  Find out more.

We also have a variety of passes available for different universities and colleges around the region.  See our student pages for some of these offers, or contact your school or college.

10% Cards & ERYC Cards

24 hour tickets for various zones are available to buy on the EYMS Buses app, where you can purchase your ticket in advance using a credit/debit card or Apple Pay.  Alternatively, simply pay for your single and return journeys on the bus - with contactless payments available from the end of October.

If you travel regularly, you may find weekly tickets will save you money - they're available from the bus driver, or from the EYMS Buses app.  We also have great value 30 day tickets available on the EYMS Buses app.

Refunds of any credit left

You can continue using your card to pay for fares until Friday 26 October, so you can use up the balance until then.

If you have any money remaining on the card that you can't use by the deadline, simply fill in your details on our form below and send it back to us freepost, along with your card, or drop it in at our Hull and Scarborough Travel Centres.  We'll check how much balance is left on your card and refund it to your bank account.

Alternatively, if you have under £5 left on your card, you can take it to our Travel Centres in Hull Interchange or Scarborough Rail Station and pick up the remaining balance in cash.

Download the card refund form.  Paper versions of this form will also be available from Hull and Scarborough Travel Centres from 9 October.

View all press releases