Conditions of Carriage

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Local Bus & Contract Services - Conditions of Carriage

The attention of passengers is drawn to the following conditions of carriage which apply to the issue by us (East Yorkshire Motor Services Limited), or our agents of any ticket for carriage aboard any bus or coach operated by us.

  1. Tickets

    1.1 Passengers, on paying the correct fare, will be issued a ticket, pass, warrant, magnetic card or smart card showing the amount they have paid and the period of validity of such a ticket, pass, warrant, magnetic card or smart card.

    1.2 The acceptance by a passenger of a ticket, pass, warrant, magnetic card or smart card issued by us or our agents in exchange for the payment of any applicable fare shall be held to constitute a contract between you and us on the terms of these Conditions of Carriage.

    1.3 Where a concessionary pass has been issued to you, a contract has been entered into between us and the issuing authority for your benefit pursuant to these Conditions of Carriage.

    1.4 On issuing a ticket to you it is important that you check the details contained in the ticket are correct immediately on receipt including the fare paid, the date of travel, the destination recorded as well as any monetary change given to you . In the event of any discrepancy it is important that you bring this to the attention of the ticket issuer immediately as we cannot rectify any errors made at a later date.

    1.5 It is the duty of every passenger to retain their ticket until the journey for which the ticket was issued has been concluded and to allow any company official of EYMS to inspect your ticket at any time during your journey.

    1.6 Where ordinary return tickets are offered, they are normally available between the same stage points as the related single fare. A return ticket may be used over the whole or part of the route for which it was originally issued but is not valid for two single journeys in the same direction of travel. Return tickets will only be issued from the boarding stage of the outward journey.

    1.7 No single or return ticket issued by us guarantees travel on any particular vehicle or at any particular time and no accommodation is reserved on any of our vehicles at the time of paying your fare.

    1.8 We operate our vehicles on a first come first served basis and shall have no liability to you whatsoever if you cannot travel due to the fact that the vehicle you did intend to travel on is already full to capacity.

    1.9 Unless otherwise indicated, return tickets issued on the bus are “day returns” valid only for a single return journey on the date of issue.

    1.10 No passenger shall attempt to use any ticket, pass, warrant, magnetic card or smart card issued by us or our subsidiaries or agents which has been:

    (a) altered or defaced;

    (b) issued to another person unless such ticket bears thereon an indication that it is transferable;

    (c) issued for a different journey or on a different date and/or time;

    (d) has expired; or

    (e) is illegible.

    1.11 No refund will be made for lost, stolen or defaced return tickets. It is the responsibility of the passenger to ensure that the return portion of the ticket is valid on the vehicle that they intend to use.

    1.12 Passengers should be aware that it is a criminal offence to use altered or counterfeit tickets with the intention of deceiving employees of EYMS. Where we suspect such deception is intended or has taken place then we shall have no hesitation in informing the police and seeking the prosecution of any offence.

  2. Payment of Fares

    2.1 Where a CHILD FARE or age dependant concessionary ticket is requested, we reserve the right to request proof of age if we have reasonable grounds to raise issue with the age of the passenger. Where such information is not supplied we may at our sole discretion seek payment of the full ADULT FARE and subsequent proof of age will not entitle any individual to a refund of the difference between the CHILD FARE and ADULT FARE.

    2.2 Passengers boarding a bus at an intermediate point in which no set fare has been fixed will be charged the relevant fare rate from the previous fare stage.

    2.3 Passengers requesting a ticket to an intermediate point in which no fare has been fixed will be charged to the fare stage beyond.

    2.4 We will make reasonable endeavours to bring to your attention general information indicating changes to our fare table in advance on this website. However individual fare changes may be subject to alteration without notice.

    2.5 Passengers travelling in areas where zonal fares apply will pay the appropriate fare for the number of zones travelled in or through.

    2.6 Able bodied adult passengers unable to tender their fare, or provide a valid ticket, pass, warrant, magnetic card or smart card, will not be carried, but in the interest of safety and public relations children, elderly, disabled and other potentially vulnerable persons will not be left stranded when they have no means of payment for their fares.

    2.7 In the event that you cannot for whatever reason produce a valid ticket, pass, warrant, magnetic card or smart card, pass or permit for inspection on demand whilst travelling on any of our vehicles, you will be required to pay a standard fare of £35. This sum is payable on demand by an inspector or other company official.

    2.8 Should you not be in a position to pay the standard fare on demand you must provide us with your name and address and evidence of your identity so that we may correspond with you regarding payment of the fare as well as any other costs (including legal costs and expenses) we reasonably incur in collecting payment from you. Failure to pay the standard fare requested may lead to court proceedings & recovery as a civil debt.

    2.9 You will not be entitled to repayment of the standard fare if you later are able to produce a valid ticket for the journey in question.

  3. Maintenance of Service

    3.1 We will make reasonable efforts to maintain the services as advertised in our timetable but reserve the right to alter, suspend or withdraw any vehicle or service without notice if such delay is caused as a consequence of matters outside of our control such as adverse weather conditions, vehicle failure, road congestion, road works or traffic diversions.

    3.2 We shall not be responsible for any loss or damage you incur caused as a consequence of delay or cancellation where such delay or cancellation was caused as a result of matters outside of our reasonable control.

  4. Children's Fares

    4.1 Children under five years of age

    Children under five years of age, if not occupying a seat required by a fare paying passenger or pass holder, are carried free of charge, provided they are in the care of a fare paying or pass holding passenger, otherwise the appropriate child fare will be charged.

    4.2 Journeys wholly within the Hull City Boundary and Special School Services to Sydney Smith School

    AT ALL TIMES children up to the age of 16 using our services wholly within the Hull City Boundary and the Special School Service to Sydney Smith School will pay a flat CHILD FARE and children from the age of 16 years will be obliged to pay the full ADULT FARE.

    Primary school children in possession of a pass giving a further reduction, will pay that that fare over the section of route for which the pass is valid. This pass is not valid for travel home at lunch-time.

    4.3 Journeys cross boundary from Hull to East Riding and journeys wholly elsewhere

    AT ALL TIMES children under the age of 16 will pay the reduced child fare and children from the age of 16 years will pay the full ADULT FARE.

  5. Fare Tables

    5.1 Fare tables are available for reference at any of the Company's offices or by consulting with any driver or conductor employed by us.

  6. Break of Journey

    6.1 Passengers paying a single fare or a day return fare are not permitted to break their journeys without payment of a further fare unless a transfer from one bus to another is arranged by the Company.

    6.2 Passengers must pay the correct fare for any through journey made. They must not pay two single fares. If a passenger wishes to extend a journey made with any pass season ticket or permit, beyond its zone of validity, they must pay the single fare from the boundary to their destination, and state their intention to extend their journey on boarding the bus.

  7. Stopping Places

    7.1 In most built up areas vehicles operating local bus services (except where otherwise notified) will stop to pick up or set down passengers only at recognised stopping places which are normally identified by a “Bus Stop” sign.

    7.2 In areas where there are no designated bus stops within the space of half a mile (0.8km), vehicles operating local bus services will normally stop anywhere by request to pick up or set down passengers except on steep hills or at other dangerous points. It will be for the driver of any bus or coach operated by us to decide at his sole discretion safe pick up and set down points in such circumstances.

    7.3 Passengers wishing to board a bus should give a clear signal to the driver in good time.

    7.4 Passengers wishing to alight should notify the driver by ringing the bell once well before reaching the required stopping place. Passengers should then remain seated until the bus has stopped.

    7.5 Passengers must not attempt to board or alight while the bus is in motion. Except in an emergency, passengers must not speak to the driver while the bus is in motion and must not obstruct the driver's vision or do anything else to distract the attention of the driver.

  8. Application of Conditions

    8.1 These Conditions or Carriage apply to all passengers holding single, return, seasonal, or any other or special tickets which may be issued from time to time by us.

  9. Concessionary Fare Schemes

    9.1 We accept the conditions of the concessionary travel passes as specified by the local authority which are detailed in the Company's fare table.

    9.2 Concessionary fare tokens, e.g. Ryedale District Council and National Tokens are accepted on our vehicles.

  10. Accompanied Luggage

    10.1 Passengers' accompanied personal hand luggage is carried free of charge. Such luggage is accepted for carriage only at owner's risk and the Company will not be responsible for the loss, wrong delivery or detention of, or for any delay or damage to, any luggage so accepted, unless caused by the negligence of the Company, its employees or agents.

    10.2 We reserve the right to refuse any unsuitable or awkward packages or an excessive amount or personal hand luggage or to charge at our discretion an additional adult fare where such luggage reduces the availability of accommodation to other passengers.

    10.3 Fixed frame bicycles and prams will not be carried. Pushchairs may be carried at the discretion of the driver but must be folded on boarding, except on low floor buses as described in Section 13 below. Folding bicycles will be carried subject to sufficient space being available and the bicycle being covered.

  11. Left Luggage

    11.1 There is no left luggage facility at any of our premises.

  12. Safety

    12.1 No passenger is permitted to ride on the platform, steps or staircases, or stand on the top deck or a double-deck bus or to lean over the sides, front or back of an open top bus.

    12.2 In the interest of safety and protection of other passengers, the driver or conductor may refuse to carry an intending passenger if:

    (a) they are considered to be under the influence of alcohol or drugs;

    (b) they are violent to other passengers or to any of our employees or officials;

    (c) they are accompanied by a dog which is considered to be potentially dangerous; and

    (d) there is not sufficient accommodation on a particular vehicle in order that we can ensure that we can comply with any authorised capacity limitations for that vehicle.

    12.3 Permitted standing passengers must hold onto the pole or strap provided, whilst the bus is in motion.

    12.4 In the event that you suffer an injury whilst travelling on one of our vehicles you must inform us as soon as possible.

    12.5 Items that may cause damage to person or property are prohibited on our buses at the driver's discretion. Anyone travelling with items which are "bulky or cumbersome, might be annoying to anyone on the vehicle, might cause injury or danger to anyone on the vehicle or might damage the vehicle or the property of someone on the vehicle" (Public Service Vehicle Regulations) must comply with the directions of the driver in respect of where on the vehicle the item is carried, and if required must remove the item from the vehicle. Prohibited items include, but are not limited to, tins of paint, cycles, cans of fuel and unboxed televisions.

    12.6 The carriage of small canisters of oxygen is permitted for those passengers who are medically dependent on oxygen.

  13. Low Floor Buses

    13.1 We are committed to the introduction of low-floor buses, in accordance with the requirements of the Disability Discrimination Act 1995. Such buses provide facilities for disabled persons in wheelchairs (as defined in schedule 1 part 2 of the Public Service Vehicles Accessibility Regulations 2000) and for the carriage of children in unfolded pushchairs.

    13.2 Wheelchairs should be no larger than as defined as "reference wheelchairs" in the 2000 regulations. Pushchairs must be of reasonable size, capable of being folded and will be carried at the discretion of the driver. Powered wheelchairs within the reference wheelchair size/dimensions will be carried. However, mobility scooters cannot be carried.

    13.3 Passengers boarding with wheelchairs and pushchairs should be capable of boarding without the assistance of the driver, subject to the use of any raised kerb, ramp or kneeling facility provided.

    13.4 Where required by the driver passengers should change seat to allow others to board with a pushchair or wheelchair. Should a wheelchair user board the bus when children are being carried in an unfolded pushchair, the driver may request that the pushchair is folded and the child carried on a seat or lap.

    13.5 Wheelchair capacity is limited to that shown on each bus, and we cannot guarantee that a pushchair or wheelchair will be carried on any specific service or journey.

  14. Lost Property

    14.1 Lost property is dealt with in accordance with the Public Service Vehicles (Lost Property) Regulations 1978, as amended by the PSV (Lost Property) (Amendment) Regulations 1981 and the Public Service Vehicles (Lost Property) (Amendment) Regulations 1995 made by the Secretary of State for Transport.

    14.2 Any person who finds property accidentally left in a vehicle shall immediately hand it in the state in which he found it to the driver or conductor who shall deal with it in accordance with the regulations stated above.

    14.3 If, before such property has been handed to us or its representative, it is claimed by a person who satisfies the driver or conductor that he/she is the owner of the property, it shall be returned to that person without charge, on giving his/her name and address to the driver or conductor, who shall report the facts and give the claimant's name and address and a description of the property to us.

    14.4 Property left in buses, if found by or handed to the driver or conductor, will be taken charge of by the driver or conductor and handed to us. Application for its recovery should be made to any office or garage of the Company.

    14.5 Our representatives are empowered to open packages, bags or other containers to either identify the owner or ascertain the value.

    14.6 Perishable goods will not be kept more than 48 hours from the time when they were found. Any property which is or becomes objectionable will be destroyed or otherwise disposed of.

    14.7 Any property unclaimed within one calendar month of the date found will be disposed of in accordance with the statutory regulations.

  15. Animals

    15.1 Dogs are permitted to travel on EYMS buses as long as the following conditions are met: at all times the dog is accompanied, on a short lead and kept under proper control; the dog is not deemed by the driver to be 'dangerously out of control', defined by the law as injuring a person or behaving in a way that makes a person worried it might injure them; is not a 'banned' breed of dog as defined by the Dangerous Dogs Act 1991.

    15.2 Only one dog is permitted on either the lower or upper deck of a bus at any one time, except for the purpose of boarding or alighting the bus, and must not be allowed to sit on the seats at any time.

    15.3 Guide dogs/assistance dogs accompanying registered disabled persons and small dogs that can safely be carried on the owner's lap will be carried free of charge. Guide and Assistance dogs are identifiable by their coloured coat or harness (Guide Dogs may have their harness removed prior to boarding services for the dog's safety). All other dogs will be charged a standard fare in accordance with our published faretables.

    15.4 Dogs brought onto the bus will be the responsibility of the person accompanying the dog who will be liable for any damage, loss or injury arising from its presence on the bus.

    15.5 Birds in cages, cats and other small animals carried in a passenger's lap will be allowed to travel free of charge.

  16. General Conduct

    16.1 You must at all times follow the reasonable instructions of any of our employees, officials or agents.

    16.2 As a matter of courtesy to the disabled and blind passengers and parents with small children we ask you give up your seat when no other seating is available. Please also respect any seating reserved for such a class of passenger.

    16.3 Passengers must not at any time:

    (a) smoke or carry a lighted pipe, cigar or cigarette in or on any part of the bus, including e-cigarettes;

    (b) act in a manner that could be deemed to disturb or offend other passengers or our employees or agents;

    (c) leave litter on the vehicle;

    (d) deface or damage any property belonging to us;

    (e) endanger safety;

    (f) consume alcohol; or

    (g) use any non prescribed or illegal drugs

    16.4 Should you fail to refrain from any activity that contravenes these terms and conditions when asked, we shall have the right to request you leave the vehicle and where we deem it necessary to contact the police. You will not be entitled to a refund of your fare in such circumstances.

    16.5 In the event that you cause wilful damage to any of our vehicles we reserve the right to seek from you all reasonable costs we incur in rectifying any damage caused by you and reserve the right to report the matter to the police with a view to prosecution.

  17. Complaints

    17.1 Any complaints should be addressed to Customer Services, East Yorkshire Motor Services Limited, 252 Anlaby Road, Hull, HU3 2RS, telephone (01482) 327142.

    17.2 Commendations for any member of staff giving exceptional service are also welcomed.

  18. Amendments

    18.1 These Conditions of Carriage may be amended by us at any time without notice. Such amendments will be available for inspection by the public at the Company's office and will be posted on its website www.eyms.co.uk.

  19. Privacy Policy and Website Terms of Use

    19.1 Use of this internet site is governed by our website terms of use and information detailing the information we may collect about you from your use of this website is set out in our privacy policy.

East Yorkshire Motor Services Limited is a company registered with Companies House in England under company number 216628 and with registered office address at 252 Anlaby Road, Hull, HU3 2RS.

East Yorkshire Motor Services Limited is a wholly owned subsidiary of EYMS Group Limited which is also a company registered with Companies House in England under company number 2065145 with registered office address at 252 Anlaby Road, Hull, HU3 2RS.

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Excursions - Conditions of Carriage

  1. Tickets for excursions are issued subject to East Yorkshire Motor Services Limited's Conditions of Carriage which supplement the conditions set out below where applicable.

  2. An "excursion" is a round trip using transport organised by us to a specific place, area of interest, or special event within the United Kingdom and which lasts not more than a period of 24 hours.

  3. The cost of any excursion advertised by us includes the cost of return transport. Unless specifically stated in the excursion programme the price paid for the excursion will not include entry to any premises or events.

  4. We reserve the right to cancel or alter any announced excursion if found necessary through insufficiency of passengers or for any other reason that is outside of our control such as, by way of example only, adverse weather conditions or unexpected mechanical breakdowns that could not have been avoided by the proper execution of a reasonable preventative maintenance programme.

  5. Should we exercise our right to cancel an excursion for such a reason, our liability to you will be limited to your right to receive a full refund of the price paid to us.

  6. Where we substantially alter an excursion, you will also have the right to cancel and receive a full refund of the price paid to us.

  7. We shall not be responsible to you in any way for any delay or cancellation where such delay or cancellation was unavoidable and caused as a result of factors entirely outside of our control such as by way of example only unexpected breakdown of vehicles, traffic congestion, diversions or adverse weather conditions.

  8. Tickets must be shown on demand and given up to the driver on request.

  9. If you wish to cancel your excursion for a reason other than that set out at condition 6, refunds shall be calculated on the basis of the reasonable expenses we expect to incur as a result of your cancellation, which must be requested in writing, as follows:

    (a) Cancellations prior to seven days before travel, 30% will be charged or £2.00 per person, whichever is higher.

    (b) Cancellations between four and seven days, 50% will be charged.

    (c) Cancellations between three days and the day of departure, there will be NO REFUND.

  10. The calculation set out at condition 9 shall be based on the price paid by you to us less the cost of any relevant admission fee(s) we have incurred.

  11. Where the price paid by you does include an admission fee, we shall make reasonable endeavours to recover those fees on your behalf from those third parties and thereafter refund the admission fee in whole or in part to you but cannot be held responsible in the event that such fees cannot be recovered in whole or in part.

  12. Save for personal injury and death caused by our negligence and misrepresentation, we exclude all liability for losses that were:

    (a) not foreseeable to us and you when the contract was formed;

    (b) were not caused by any breach on our part; and

    (c) relate to business losses and/or losses to non consumers.

  13. In order to avoid disruption to the enjoyment of other passengers, we must adhere to the scheduled timetable for departures. As such Vehicles cannot wait for passengers who arrive late on either the outward or return journey, or after any other break in the journey, and the Company cannot be held in any way responsible to you if you miss the vehicle as a result.

  14. In compliance with the Motor Vehicles (Wearing of Seat Belts) (Amendment) Regulations 2006:

    (a) seated passengers aged 14 or over are required by law to wear seatbelts where such are available.

    (b) A child under the age of fourteen in a front seat position (i.e. parallel with the driver) or if less than 135cm in height, must wear a seat belt or where available, a child seat, booster seat or booster cushion as appropriate. A child under the age of three must use a baby or child seat when located parallel to the driver.

  15. Infants located in other positions on any bus or coach under three carried on a lap should be outside the adult's seatbelt.

  16. Children under three are carried free, but no seat will be provided.

  17. Children under 16 will be carried at the advertised child fare.

  18. Where theatre/concert/event seating is offered as part of an inclusive package, every effort will be made to seat together all passengers booking as part of a group. However, the seat allocation offered by the venue may on occasion prevent this and groups could therefore be seated in two's or three's. Occasionally individuals may be seated one behind the other.

  19. Whilst we will make reasonable endeavours to ensure that your seat on our coach is reserved as numbered and allocated pursuant to a seating allocation plan at the time of booking, the Company nonetheless reserves the right for operational reasons to use a coach with a different seating layout to that shown at the time the booking is made.

  20. Unforeseen problems may also occasionally mean a vehicle without numbered coach seating being used for part of or all of the journey.

  21. The following conditions apply in addition to the standard excursions conditions of carriage above for excursions to football matches or other designated sporting events.

    (a) Attention is particularly drawn to the requirements of the Sporting Events (Control of Alcohol Etc), Act, 1985 as amended by the Sporting Events (Control of Alcohol Etc.) Act, 1992 (c.57), which specifically prohibits the carrying or consuming of alcohol on coaches travelling to or from designated sporting events.

    (b) It is also an offence under the above legislation for a person carried on a public service vehicle travelling to or from a designated sporting event to be in possession of intoxicating liquor and/or to be drunk. Drivers and Company officials may search any bag, holdall or carrier to satisfy themselves that no intoxicating liquor is being carried.

    (c) In the event of any passenger being in breach of condition 21(b) above, the passenger shall be liable to the Company and its employees or agents for all costs incurred by them and arising as a result of such breach, including any fine or fines imposed upon them by virtue of Section 1 of the Sporting Events (Control of Alcohol Etc) Act, 1985 as amended by the Sporting Events (Control of Alcohol Etc.) Act, 1992 (c.57). Such passenger will be refused travel and no refund will be made.

East Yorkshire Motor Services Limited is a company registered with Companies House in England under company number 216628 and with registered office address at 252 Anlaby Road, Hull, HU3 2RS.

East Yorkshire Motor Services Limited is a wholly owned subsidiary of EYMS Group Limited which is also a company registered with Companies House in England under company number 2065145 with registered office address at 252 Anlaby Road, Hull, HU3 2RS.

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Private Hire - Conditions of Hire

East Yorkshire Motor Services Limited is committed to a policy of fair trading and will take every care to give you value for money and ensure that everything is done to the satisfaction of coach hirers and their passengers, but in your own interests you are advised to read these conditions which set out the principal rights and liabilities we owe to each other.

  1. The hiring of vehicles is governed by the Public Passenger Vehicles Act, 1981, the Transport Act, 1985 and Transport Act, 2000, which provide, amongst other things, for the proper conduct of drivers and passengers, the rules governing drivers' hours of work and driving and other matters concerning the safety and proper operation of buses and coaches. Hirers are asked not to try to persuade our staff to break these rules, which are governed by law, since by doing so the driver may place in jeopardy his own Passenger Carrying Vehicle Driver's Licence (and hence his job) and the company's own Public Service Vehicle Operator's Licence.

  2. The following conditions apply in addition to the standard conditions of hire for hires to football matches or other designated sporting events.

    (a) Attention is particularly drawn to the requirements of the Sporting Events (Control of Alcohol Etc), Act, 1985 as amended by the Sporting Events (Control of Alcohol Etc.) Act, 1992 (c.57), which specifically prohibits the carrying or consuming of alcohol on coaches travelling to or from designated sporting events.

    (b) It is also an offence under the above legislation for a person carried on a public service vehicle travelling to or from a designated sporting event to be in possession of intoxicating liquor and/or to be drunk. Drivers and Company officials may search any bag, holdall or carrier to satisfy themselves that no intoxicating liquor is being carried.

    (c) In the event of any passenger being in breach of condition 2(b) above, the passenger shall be liable to the Company and its employees or agents for all costs incurred by them and arising as a result of such breach, including any fine or fines imposed upon them by virtue of Section 1 of the Sporting Events (Control of Alcohol Etc) Act, 1985 as amended by the Sporting Events (Control of Alcohol Etc.) Act, 1992 (c.57). Such passenger will be refused travel and no refund will be made.

  3. We accept a request to hire subject to the type or size of vehicle mentioned in any quotation or offer still being available at the date when your booking acceptance is received by the company. We reserve the right for operational reasons to sub contract any hire to another operator but where this is necessary, we will do our utmost to ensure a supply of a vehicle of at least similar quality.

  4. Save for personal injury and death caused by our negligence and misrepresentation, we exclude all liability for losses that were:

    (a) not foreseeable to us and you when the contract was formed;

    (b) were not caused by any breach on our part; and

    (c) relate to business losses and/or losses to non consumers.

  5. We cannot accept any liability for any delay, inconvenience or damage which may arise on the date or days of the hire as a consequence of matters entirely outside of our reasonable control such as by way of example only unexpected breakdown of vehicles, traffic congestion, diversions or adverse weather conditions or which are not as a consequence of our negligence.

  6. You shall be responsible to us for any damage to the vehicle, its fittings or equipment caused through your negligence, misconduct or any default or any of the passengers carried and will be liable to repay to us any losses we reasonably incur as a direct consequence of that conduct.

  7. Additionally where the vehicle has been soiled due to your negligence, misconduct or any default or that of any of the passengers carried and which as a result requires us to perform extraordinary cleaning to the vehicle to render it fit for hire, you shall be responsible for paying to us the reasonable costs we incur for such cleaning services.

  8. The hirer undertakes to be responsible for the orderly behaviour of all members of the party and for ensuring that their conduct shall not be such as to cause annoyance to the public.

    Should the driver at any time consider that a member or members of a party are behaving improperly then he may require that such an individual or individuals to leave the vehicle.

  9. The hirer may (subject to the driver's agreement regarding route suitability and adherence to the Drivers' Hours Regulations), extend or vary the route as specified on the order, such instructions, apart from very minor variations, must be written and signed by the hirer and given to the driver, in which case an extra charge may be required to cover the cost of any additional mileage covered and/or time taken.

  10. The individual hirer (or the company or organisation on whose behalf the hiring arrangements are made and so signed on the order) undertakes to be directly responsible for the hire and for the payment which must be settled in full at least seven days prior to the commencement of the hire unless other specific arrangements have been agreed between the hirer and the Company prior to the commencement of the journey. Time for payment shall be of the essence.

  11. If you fail to pay any amount payable to us under this agreement by the due date for payment, we reserve the right to charge you interest on the overdue amount at the rate of 2% per annum above the base rate for the time being of the National Westminster bank. Such interest shall accrue on a daily basis and be compounded quarterly.

  12. If for reasons entirely beyond our reasonable control we are forced to cancel the hire arrangement we will endeavour to advise you as soon as reasonably possible after facts come to our knowledge that make it necessary to cancel the hire. As such our liability to you will be limited to a refund of any sums paid in advance for the price of the hire.

    Should you wish to cancel the hire of any vehicle that you have arranged with us, the following scale of charges shall apply in relation to the total hire charge and are calculated on the basis of the reasonable expenses we expect to incur as a result of such a cancellation

    Days Prior to Coach Hire Cancellation Charge

    (a) 10 days or more - none

    (b) 6-9 days - 10% of hire

    (c) 3-5 days - 25% of hire

    (d) 1-2 days - 50% of hire

    (e) Day of hire - 75% of hire

    (f) Arrival of coach at departure point - Minimum of 85% of hire (based on time and mileage)

    (g) After departure - 100% of hire

  13. In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the Company has no control (including adverse weather and road conditions) or in the event of the Hirer taking any action to vary agreed conditions unilaterally, we may, return all sums paid to you and cancel the contract without any further or other liability to you.

East Yorkshire Motor Services Limited is a company registered with Companies House in England under company number 216628 and with registered office address at 252 Anlaby Road, Hull, HU3 2RS.

East Yorkshire Motor Services Limited is a wholly owned subsidiary of EYMS Group Limited which is also a company registered with Companies House in England under company number 2065145 with registered office address at 252 Anlaby Road, Hull, HU3 2RS.

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