Coach Travel Conditions of Carriage

Excursions – Conditions of Carriage

  1. Tickets for excursions are issued subject to East Yorkshire Motor Services Limited's Conditions of Carriage which supplement the conditions set out below where applicable.

  2. An "excursion" is a round trip using transport organised by us to a specific place, area of interest, or special event within the United Kingdom and which lasts not more than a period of 24 hours.

  3. The cost of any excursion advertised by us includes the cost of return transport. Unless specifically stated in the excursion programme the price paid for the excursion will not include entry to any premises or events.

  4. We reserve the right to cancel or alter any announced excursion if found necessary through insufficiency of passengers or for any other reason that is outside of our control such as, by way of example only, adverse weather conditions or unexpected mechanical breakdowns that could not have been avoided by the proper execution of a reasonable preventative maintenance programme.

  5. Should we exercise our right to cancel an excursion for such a reason, our liability to you will be limited to your right to receive a full refund of the price paid to us.

  6. Where we substantially alter an excursion, you will also have the right to cancel and receive a full refund of the price paid to us.

  7. We shall not be responsible to you in any way for any delay or cancellation where such delay or cancellation was unavoidable and caused as a result of factors entirely outside of our control such as by way of example only unexpected breakdown of vehicles, traffic congestion, diversions or adverse weather conditions.

  8. Tickets must be shown on demand and given up to the driver on request.

  9. If you wish to cancel your excursion for a reason other than that set out at condition 6, refunds shall be calculated on the basis of the reasonable expenses we expect to incur as a result of your cancellation, which must be requested in writing, as follows:

    (a) Cancellations prior to seven days before travel, 30% will be charged or £2.00 per person, whichever is higher.

    (b) Cancellations between four and seven days, 50% will be charged.

    (c) Cancellations between three days and the day of departure, there will be NO REFUND.

  10. The calculation set out at condition 9 shall be based on the price paid by you to us less the cost of any relevant admission fee(s) we have incurred.

  11. Where the price paid by you does include an admission fee, we shall make reasonable endeavours to recover those fees on your behalf from those third parties and thereafter refund the admission fee in whole or in part to you but cannot be held responsible in the event that such fees cannot be recovered in whole or in part.

  12. Save for personal injury and death caused by our negligence and misrepresentation, we exclude all liability for losses that were:

    (a) not foreseeable to us and you when the contract was formed;

    (b) were not caused by any breach on our part; and

    (c) relate to business losses and/or losses to non consumers.

  13. In order to avoid disruption to the enjoyment of other passengers, we must adhere to the scheduled timetable for departures. As such Vehicles cannot wait for passengers who arrive late on either the outward or return journey, or after any other break in the journey, and the Company cannot be held in any way responsible to you if you miss the vehicle as a result.

  14. In compliance with the Motor Vehicles (Wearing of Seat Belts) (Amendment) Regulations 2006:

    (a) seated passengers aged 14 or over are required by law to wear seatbelts where such are available.

    (b) A child under the age of fourteen in a front seat position (i.e. parallel with the driver) or if less than 135cm in height, must wear a seat belt or where available, a child seat, booster seat or booster cushion as appropriate. A child under the age of three must use a baby or child seat when located parallel to the driver.

  15. Infants located in other positions on any bus or coach under three carried on a lap should be outside the adult’s seatbelt.

  16. Children under three are carried free, but no seat will be provided.

  17. Children under 16 will be carried at the advertised child fare.

  18. Where theatre/concert/event seating is offered as part of an inclusive package, every effort will be made to seat together all passengers booking as part of a group. However, the seat allocation offered by the venue may on occasion prevent this and groups could therefore be seated in two’s or three’s. Occasionally individuals may be seated one behind the other.

  19. Whilst we will make reasonable endeavours to ensure that your seat on our coach is reserved as numbered and allocated pursuant to a seating allocation plan at the time of booking, the Company nonetheless reserves the right for operational reasons to use a coach with a different seating layout to that shown at the time the booking is made.

  20. Unforeseen problems may also occasionally mean a vehicle without numbered coach seating being used for part of or all of the journey.

  21. The following conditions apply in addition to the standard excursions conditions of carriage above for excursions to football matches or other designated sporting events.

    (a) Attention is particularly drawn to the requirements of the Sporting Events (Control of Alcohol Etc), Act, 1985 as amended by the Sporting Events (Control of Alcohol Etc.) Act, 1992 (c.57), which specifically prohibits the carrying or consuming of alcohol on coaches travelling to or from designated sporting events.

    (b) It is also an offence under the above legislation for a person carried on a public service vehicle travelling to or from a designated sporting event to be in possession of intoxicating liquor and/or to be drunk. Drivers and Company officials may search any bag, holdall or carrier to satisfy themselves that no intoxicating liquor is being carried.

    (c) In the event of any passenger being in breach of condition 21(b) above, the passenger shall be liable to the Company and its employees or agents for all costs incurred by them and arising as a result of such breach, including any fine or fines imposed upon them by virtue of Section 1 of the Sporting Events (Control of Alcohol Etc) Act, 1985 as amended by the Sporting Events (Control of Alcohol Etc.) Act, 1992 (c.57). Such passenger will be refused travel and no refund will be made.

East Yorkshire Motor Services Limited is a company registered with Companies House in England under company number 216628 and with registered office address at 252 Anlaby Road, Hull, HU3 2RS.

East Yorkshire Motor Services Limited is a wholly owned subsidiary of EYMS Group Limited which is also a company registered with Companies House in England under company number 2065145 with registered office address at 252 Anlaby Road, Hull, HU3 2RS.

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Private Hire – Conditions of Hire

East Yorkshire Motor Services Limited is committed to a policy of fair trading and will take every care to give you value for money and ensure that everything is done to the satisfaction of coach hirers and their passengers, but in your own interests you are advised to read these conditions which set out the principal rights and liabilities we owe to each other.

  1. The hiring of vehicles is governed by the Public Passenger Vehicles Act, 1981, the Transport Act, 1985 and Transport Act, 2000, which provide, amongst other things, for the proper conduct of drivers and passengers, the rules governing drivers’ hours of work and driving and other matters concerning the safety and proper operation of buses and coaches. Hirers are asked not to try to persuade our staff to break these rules, which are governed by law, since by doing so the driver may place in jeopardy his own Passenger Carrying Vehicle Driver’s Licence (and hence his job) and the company’s own Public Service Vehicle Operator’s Licence.

  2. The following conditions apply in addition to the standard conditions of hire for hires to football matches or other designated sporting events.

    (a) Attention is particularly drawn to the requirements of the Sporting Events (Control of Alcohol Etc), Act, 1985 as amended by the Sporting Events (Control of Alcohol Etc.) Act, 1992 (c.57), which specifically prohibits the carrying or consuming of alcohol on coaches travelling to or from designated sporting events.

    (b) It is also an offence under the above legislation for a person carried on a public service vehicle travelling to or from a designated sporting event to be in possession of intoxicating liquor and/or to be drunk. Drivers and Company officials may search any bag, holdall or carrier to satisfy themselves that no intoxicating liquor is being carried.

    (c) In the event of any passenger being in breach of condition 2(b) above, the passenger shall be liable to the Company and its employees or agents for all costs incurred by them and arising as a result of such breach, including any fine or fines imposed upon them by virtue of Section 1 of the Sporting Events (Control of Alcohol Etc) Act, 1985 as amended by the Sporting Events (Control of Alcohol Etc.) Act, 1992 (c.57). Such passenger will be refused travel and no refund will be made.

  3. We accept a request to hire subject to the type or size of vehicle mentioned in any quotation or offer still being available at the date when your booking acceptance is received by the company. We reserve the right for operational reasons to sub contract any hire to another operator but where this is necessary, we will do our utmost to ensure a supply of a vehicle of at least similar quality.

  4. Save for personal injury and death caused by our negligence and misrepresentation, we exclude all liability for losses that were:

    (a) not foreseeable to us and you when the contract was formed;

    (b) were not caused by any breach on our part; and

    (c) relate to business losses and/or losses to non consumers.

  5. We cannot accept any liability for any delay, inconvenience or damage which may arise on the date or days of the hire as a consequence of matters entirely outside of our reasonable control such as by way of example only unexpected breakdown of vehicles, traffic congestion, diversions or adverse weather conditions or which are not as a consequence of our negligence.

  6. You shall be responsible to us for any damage to the vehicle, its fittings or equipment caused through your negligence, misconduct or any default or any of the passengers carried and will be liable to repay to us any losses we reasonably incur as a direct consequence of that conduct.

  7. Additionally where the vehicle has been soiled due to your negligence, misconduct or any default or that of any of the passengers carried and which as a result requires us to perform extraordinary cleaning to the vehicle to render it fit for hire, you shall be responsible for paying to us the reasonable costs we incur for such cleaning services.

  8. The hirer undertakes to be responsible for the orderly behaviour of all members of the party and for ensuring that their conduct shall not be such as to cause annoyance to the public.

    Should the driver at any time consider that a member or members of a party are behaving improperly then he may require that such an individual or individuals to leave the vehicle.

  9. The hirer may (subject to the driver’s agreement regarding route suitability and adherence to the Drivers’ Hours Regulations), extend or vary the route as specified on the order, such instructions, apart from very minor variations, must be written and signed by the hirer and given to the driver, in which case an extra charge may be required to cover the cost of any additional mileage covered and/or time taken.

  10. The individual hirer (or the company or organisation on whose behalf the hiring arrangements are made and so signed on the order) undertakes to be directly responsible for the hire and for the payment which must be settled in full at least seven days prior to the commencement of the hire unless other specific arrangements have been agreed between the hirer and the Company prior to the commencement of the journey. Time for payment shall be of the essence.

  11. If you fail to pay any amount payable to us under this agreement by the due date for payment, we reserve the right to charge you interest on the overdue amount at the rate of 2% per annum above the base rate for the time being of the National Westminster bank. Such interest shall accrue on a daily basis and be compounded quarterly.

  12. If for reasons entirely beyond our reasonable control we are forced to cancel the hire arrangement we will endeavour to advise you as soon as reasonably possible after facts come to our knowledge that make it necessary to cancel the hire. As such our liability to you will be limited to a refund of any sums paid in advance for the price of the hire.

    Should you wish to cancel the hire of any vehicle that you have arranged with us, the following scale of charges shall apply in relation to the total hire charge and are calculated on the basis of the reasonable expenses we expect to incur as a result of such a cancellation

    Days Prior to Coach Hire Cancellation Charge

    (a) 10 days or more - none

    (b) 6-9 days - 10% of hire

    (c) 3-5 days - 25% of hire

    (d) 1-2 days - 50% of hire

    (e) Day of hire - 75% of hire

    (f) Arrival of coach at departure point - Minimum of 85% of hire (based on time and mileage)

    (g) After departure - 100% of hire

  13. In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the Company has no control (including adverse weather and road conditions) or in the event of the Hirer taking any action to vary agreed conditions unilaterally, we may, return all sums paid to you and cancel the contract without any further or other liability to you.

East Yorkshire Motor Services Limited is a company registered with Companies House in England under company number 216628 and with registered office address at 252 Anlaby Road, Hull, HU3 2RS.

East Yorkshire Motor Services Limited is a wholly owned subsidiary of EYMS Group Limited which is also a company registered with Companies House in England under company number 2065145 with registered office address at 252 Anlaby Road, Hull, HU3 2RS.

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