Student Card - Frequently Asked Questions

Please click on one of the questions to reveal its answer.

What sort of student cards do you have?

How do your cards work?

Why don't I just pay my fares as I use the bus?

What buses can I use my ticket on?

How do I apply?

Where do I collect my card?

Hull University students can collect their Semester Card or Student Discount Card from the Student Union building on campus during the first two weeks of the academic year - we have a stall there where you can buy and collect your cards. Any cards not collected within this time will be sent to our Travel Centre in Hull Paragon Interchange. Please allow at least one week between applying for the card and collecting it.

If you live at The Lawns or Thwaite Hall and are eligible for a free Semester Card, it will be available to collect from your halls of residence when you arrive, as long as you have applied before the deadline. Details of deadlines and how to apply for your free Semester Card will be sent to you by the University along with your accommodation details. If you aren’t sure whether you’re eligible for a free Semester Card, please contact the University.

Scarborough students should choose to have their cards posted out to them.

York University students will be contacted by the Travel Plan Co-ordinator when their card is ready for collection.

York St John students can collect their card from the Student Union reception. Please allow at least three weeks between applying for the card and collecting it.

Hull College students can collect their card from Hull Travel Centre in Paragon Interchange. Please allow at least one week between applying for the card and collecting it.

Bishop Burton College students should collect their card from Student Services at the College.

Go Card applicants have a choice of collecting their card from our Hull Travel Centre or having it posted to their home addresses.

Any problems with collecting your card? Give BusLine a ring on 01482 59 29 29.

Can I apply for a Semester Card and a Student Discount Card?

What happens if I lose my card, or it is stolen or damaged?

Can I let another student use my ticket or pass?

What happens if I leave university before the ticket expires?

I already have one type of card - can I swap to another?

It’s my 19th birthday so my Go Card has expired - what do I do?

I still can’t find an answer to my question - who can I speak to?

Still have a question? Please contact BusLine on 01482 59 29 29 or email BusLine@eyms.co.uk

All enquires will be answered within one working day.