Student Card - Frequently Asked Questions

Please click on one of the questions to reveal its answer.

What sort of student cards do you have?

How do your cards work?

Why don't I just pay my fares as I use the bus?

What buses can I use my ticket on?

How do I apply?

Where do I collect my card?

Can I apply for a Semester Card and a Student Discount Card?

What happens if I lose my card, or it is stolen or damaged?

Can I let another student use my ticket or pass?

Absolutely not. You are responsible for your own card. If it is lost or stolen you must report it to EYMS immediately. All cards have photographs on to allow the bus driver to identify the cardholder. If another student is found to be using your card it will be withdrawn without notice and no refund will be issued. You may not be allowed to apply for another card. We know the vast majority of students will use their cards properly, but those few that do misuse the cards risk having their cards withdrawn, being issued with a penalty fare by our inspectors, or even being reported to the police.

What happens if I leave university before the ticket expires?

I already have one type of card - can I swap to another?

It’s my 19th birthday so my Go Card has expired - what do I do?

I still can’t find an answer to my question - who can I speak to?

Still have a question? Please contact BusLine on 01482 59 29 29 or email BusLine@eyms.co.uk

All enquires will be answered within one working day.